Perkins Loan and Student Emergency Loan Repayment


Heartland ECSI, a billing service for student loans, has been contracted by Appalachian State University to handle all billing and account for the Federal Perkins loans and Student Emergency loans.  Heartland ECSI offers many convenient features including online access to your account information.  Please follow the links below to learn more:

  • Online account access: HEARTLAND ECSI
  • Appalachian State University school code is 4Q

Once logged into your account, you will be able to verify payments, update contact information, check your account balance and obtain loan payoff amount or sign up for electronic billing.  Heartland ECSI also provides Electronic Funds Transfer (EFT/ACH) for all borrowers.

All loan payments should be directed to Heartland ECSI and not to Appalachian State University.  Please make checks payable to Appalachian State University and send the payment directly to:

100 Global View Drive
Warrendale, PA 15086
Toll Free Telephone: 888-549-3274

ASU Contact

The Perkins Loan Coordinator in Student Accounts maintains all fiscal records for the NDEA/NDSL Federal Perkins Loan Fund and the Appalachian State University Student Emergency Loan Fund.  Our primary responsibility is the reporting and collecting of these two loans.

Dale Carter
Perkins Loan Coordinator

Office of Student Accounts
John E. Thomas Hall, Room 215
287 Rivers Street
Boone, NC 28608
(Tel) 828-262-6408
(Fax) 828-262-2936

Perkins Exit Interview

If you received a Federal Perkins loan, you must complete an Exit Interview if you graduating, transferring, drop below the required six credit hours or leave the campus, even for just one semester.  The Exit Interview will provide a detailed explanation of repayment, deferment, and cancellation privileges along with answering specific questions about loans.

*Please note the Federal Perkins Loan Exit Interview is a SEPARATE requirement from any other loan exit interviews that you may be required to complete. (For example, Stafford Loans)

Exit Interview Instructions:

  • Access Heartland ECSI's website by clicking on
  • Select Manage Your Student Loan Account
  • Log in on the next screen
  • Enter Appalachian State University school code - 4Q
  • Enter your account numnber, which is your social security number
  • Enter your pin number assigned by ECSI.  *If you do not have a pin number, you can click on Need Help Logging In, located above the pin/password field, and answer a series of questions to verify your identity. You will then be given your pin number.
  • Select the Exit Interview link, located on the right side of the screen under alerts.

Please be advised that a HOLD will be placed on your account for unmet Perkins Loan requirements, preventing access to transcripts and further class registration.

If you have any questions regarding your loans or the Exit Interview process, please contact: Dale Carter at (828) 262-6408 or Heartland ECSI at (888) 549-3274


Under certain circumstances, you may be able to receive a deferment that allows a borrower to temporarily postpone or reduce your Perkins Loan payment.  Postponing or reducing your payments may help in avoiding default.

In order to qualify for a deferment, you must meet specific criteria to become eligible for the deferment type.  To apply for a deferment, please complete the appropriate form in detail and provide any required verifications listed in the deferment form.


If you cannot make your scheduled loan payments and do not qualify for a deferment of your Perkins loan, your loan servicer may be able to provide a forbearance.  With a forbearance, you may be able to postpone payments for up to 12 months with interest continuing to accrue.  The accrued interest may be paid back monthly or in one payment at the end of the forbearance period.


Perkins Loan borrowers may be eligible for all or part of his/her loan to be cancelled, including interest.  You must be employed 12 consecutive months in a qualifying profession to be eligible for a cancellation.

Access all Deferment, Forbearance and Cancellation Forms:

Loan Rehabilitation

Perkins Loan borrowers have the ability to rehabilitate a defaulted Federal Perkins loan by making 9 consecutive, on-time payments.  Upon completion of the rehabilitation, a borrower will return to a current, in good standing status with any negative remarks removed from their credit history.  Please note, a borrower may only successfully rehabilitate a Perkins loan one time during the loan repayment.  If a borrower misses a payment during the rehabilitation, the 9 month period must be restarted.


The Department of Education offers borrowers the option of consolidating their federal loans through the William D. Ford Federal Direct Loan Program.

If you are making student loan payments to more than one lender, loan consolidation could simplify your loan repayment.  By combining several student loans into one, you could reduce your monthly loan payment to just one lender.  Depending on the size of your debt, your repayment period may be extended, resulting in a more affordable monthly payment.

In general, most borrowers do not consolidate their loans until their grace period ends.  This allows borrowers the full benefit of their initial grace period.  Please remember that you must continue to make payments until your consolidation loan is funded.

To apply for consolidation: