Frequently Asked Questions

Tutorial Videos and Documents

Summer 2021 Question & Answer Sessions Schedule:

All meetings will be in a listen only mode and questions will be accepted via chat.  Please make sure to watch the Student Accounts Orientation Presentation Video before attending a session to make best use of the session.  Select the "Register for Session" below to sign up for the session.  

June 2, 2021 (2pm) Wednesday
June 7, 2021 (2pm) Monday
June 16, 2021 (10am) Wednesday
June 21, 2021 (2pm) Monday
June 28, 2021 (2pm) Monday 
July 7, 2021 (10am) Wednesday 

Register for Session

Orientation Videos:

Additional Tutorials:

Frequently Asked Questions

Q: Why did ASU start charging me to use my Credit/Debit Card?

A: The cost of accepting payment cards for the University has grown dramatically in recent years. The University would prefer to recover funds through a convenience fee that were being used for payment of these costs. The goal is to generate budget savings for use in areas that support the academic mission of the institution.

Q: Where does the money for this fee go?

A: Convenience fees collected go directly to the third party that processes card transactions on behalf of ASU.

Q: How can I pay my student account and avoid the convenience fee?

A: You can avoid this convenience fee by paying online with our new eCheck payment option or in person via cash, debit card, check or money order.

Q: I have waived out of health insurance. Why has it not been taken off my E-bill?

A: The E-bill is a statement of your bill as of the date it was released. It will not be changed or updated. To view any adjustments to your account, please view the student's "Account Detail " page, as it is updated daily.

Q: I waived out of the health insurance, so why am I being charged the "Health Services Access" charge?

A: The health insurance charge and the health services access charge are completely separate charges. The "Health Services Access" charge is a general fee that any student is required to pay each semester. This is to cover the operating expenses for Student Health Services (infirmary, pharmacy and clinic).

Q: I already paid for orientation. Why is there a charge for it on my bill?

A: Parents and Students have individual charges for their participation in orientation events. Parent orientation fees are pre-paid or paid on-site upon arrival. Student orientation fees are charged to their account after they attend.

Q: Why hasn't my financial aid award been posted to my account?

A: If you have been awarded financial aid and it has been accepted and all requirements have been fulfilled, your account will be memoed with the funds to be applied to your account. Financial aid funds will post approximately 1 week before classes begin.

Q: When will I get my refund?

A: Refunds are normally processed the first week of class and then weekly after that for new awards. We recommend setting up direct deposit for a timely and efficient direct deposit.  Direct Deposit is set up through the Billing and Payment Center by Touchnet.  See the tutorial above, Set up a Refund Account for instructions.  

Q: How do I pay my bill?

A: Bills can be paid by electronic check or debit/credit card via the New Billing and Payment Center by Touchnet in  AppalNet Self Service Link  for students or the Billing and Payment Center by Touchnet for parents and authorized users.. A non-refundable 2.85% fee will be assessed for all online card transactions. Payments can be made in person at our cashier window using cash, check, money order, or debit cards. Checks can be mailed to our office and should be made payable to "ASU CASHIER" (please include Student name and Banner ID in the memo line). The address for mailed payments is:

Student Accounts
ASU PO Box 32005
Boone, NC, 28608 USA

Q: I do not see my parking permit fee, why not?

A: Fees for parking passes are not billed to student accounts until the parking pass is picked up from the Appalachian State Traffic and Parking Department located in the Rivers Street Parking Deck on Campus (461 Rivers Street, Boone, NC 28608). Once the pass is picked up, the permit charge will be charged to the student account.