Frequently Asked Questions
Q: I have waived out of health insurance. Why has it not been taken off my E-bill?
A: The E-bill is a statement of your bill as of the date it was released. It will not be changed or updated. To view any adjustments to your account, please view the student's "Account Detail " page, as it is updated daily.
Q: Can I see my current account balance when I look at my E-bill?
A: No, your E-bill is your current billing statement. Any new charges or credits, after the billing date, will not be reflected on your E-bill. To check your current account balance, students should log into the AppalNet Self Service Portal. From the home page, select the Self Service tab, click on Student, and then Student Accounts. You can then click on Account Detail by term to view balance adjustments.
Q: I waived out of the health insurance, so why am I being charged the "Health Services Access" charge?
A: The health insurance charge and the health services access charge are completely separate charges. The "Health Services Access" charge is a general fee that any student (enrolled in 9 or more hours) is required to pay each semester. This is to cover the operation expenses for Student Health Services (infirmary, pharmacy and clinic).
Q: My balance has "-" in front of it. What does that mean?
A: If a balance has "-" in front of it, that is a credit on your account. Any credits on your account that are from overpayments or adjustments will remain on your account. If you want these refunded, please call the Office of Student Accounts at 828-262-2113 or send an email to email@example.com. If the credit is created by disbursement of financial aid, an automatic refund will be generated and sent to you.
Q: I already paid for orientation. Why is there a charge for it on my bill?
A: Parents and Students have individual charges for their participation in orientation events. Parent orientation fees are pre-paid or paid on-site upon arrival. Student orientation fees are charged to their account after they attend.
Q: Why hasn't my financial aid award been posted to my account?
A: If you have been awarded financial aid and it has been accepted and all requirements have been fulfilled, your account will be memoed with the funds to be applied to your account. Financial aid funds will post approximately 1 week before classes begin.
Q: When will I get my refund?
A: Refunds are normally processed the first week of class. We recommend setting up direct deposit for a timely and efficient direct deposit. Just click on the "Direct Deposit Enrollment and Changes" link from the Student tab of your Appalnet, enter your bank information (checking or savings acocunt) and submit.
Self Service Link
Q: How do I pay my bill?
A: Bills can be paid by electronic check or debit/credit card via the AppalNet Self Service Link or the Parent Portal Link. A non-refundable 2.75% fee will be assessed for all online card transactions. Payments can be made in person at our cashier window using cash, check, money order, or debit cards. Checks can be mailed to our office and should be made payable to "ASU CASHIER" (please include Student name and Banner ID in the memo line). The address for mailed payments is:
ASU Student Accounts
John E. Thomas Hall, Room 215
287 Rivers St.
Boone, NC 28608 USA
Q: I do not see my parking permit fee, why not?
A: Fees for parking passes are not billed to student accounts until the parking pass is picked up from the Appalachian State Traffic and Parking Department located in the Rivers Street Parking Deck on Campus (461 Rivers Street, Boone, NC 28608). Once the pass is picked up, the permit charge will be charged to the student account.