Find Student Accounts how-to information and answers to frequently asked questions.
How-to and Tutorial Documents
- Introduction to Student Accounts - video
- Setting Up an Authorized User (FERPA Authorization) - video
- How to Login as a Student and Add Authorized Users - document
- How-to Set Up a Saved Payment Method - document
- How-to Set Up a Payment Plan - document
- How-to Set Up a Refund Account (direct deposit) - document
- How-to Set Up a Refund Address (receive refund in the mail) - document
- How-to Set Up Two-Step Verification for TouchNet - document
- Title IV Authorizations
Student Accounts Frequently Asked Questions (FAQ)
Why is there a fee for using a credit or debit card?
The University charges a convenience fee to offset the growing costs of accepting payment cards. These fees help preserve university funds for programs and services that support App State’s academic mission.
Where does the convenience fee go?
Convenience fees are paid directly to the third-party processor that handles card payments for App State. The university does not retain this fee.
How can I avoid the convenience fee?
You can avoid the fee by using the eCheck payment option online or by paying in person with cash, check, money order, or debit card at the Cashier’s Office.
I waived the student health insurance. Why is it still on my bill?
Your eBill is a static snapshot of your account on the day it was issued and won’t reflect changes made afterward. To see the most up-to-date information, visit the Account Detail page in Touchnet, which is updated daily.
What is the "Health Services Access" charge, and why am I being charged even though I waived the health insurance?
The Health Services Access Fee is separate from student health insurance. This fee supports Student Health Services—including the infirmary, pharmacy, and clinic—and is required of all students each semester.
When do I pay for Orientation?
The New Student Orientation Fee is billed after you attend orientation and will appear on your first semester bill as part of your tuition and fees. This fee covers your AppCard, Common Reading book, online advising planner, meals, and more. It is non-refundable once you attend orientation.
Is there a charge for Family Orientation?
No. Family Orientation is free, and the number of family members attending does not affect your student account charges.
Why hasn’t my financial aid been applied to my account?
If you've accepted your financial aid and completed all requirements, a memo will appear on your account to show pending aid. Actual disbursement typically happens about one week before classes begin.
When will I receive my refund?
Refunds begin processing the first week of classes and continue weekly for new awards.
For the fastest delivery, we recommend setting up direct deposit in the Billing and Payment Center by Touchnet.
If you prefer to receive a check, be sure to update your Refund Mailing Address in AppalNet under:
Student > Personal Information > Update Addresses.
How do I pay my bill?
You have several payment options:
Online (Students and Authorized Users)
- Students: Log in to AppalNet Self-Service > Student > Student Accounts > Billing and Payment Center by Touchnet.
- Authorized Users: Log in to the Touchnet Authorized User Portal.
Note: A 2.95% non-refundable convenience fee applies to all online card payments.
In Person
Visit the Cashier’s Office located in John E. Thomas Hall to pay with cash, check, money order, or credit or Debit card.
By Mail
Make checks payable to "APP STATE CASHIER" and include the student’s name and Banner ID in the memo line. Mail to:
Student Accounts
Box 32005
Boone, NC 28608 USA
What if I can’t afford App State’s costs? Can I negotiate my tuition?
App State is part of the UNC System, and tuition and fee rates are set by the UNC Board of Governors based on authority from the North Carolina General Assembly.
State law prohibits tuition discounting or waivers unless specifically authorized by statute. Unfortunately, this means App State cannot reduce or negotiate tuition like some private universities may do.