Student Accounts issues bills for tuition, fees, housing, meal plans, and parking each semester via the student’s AppalNet account. Students and their designated authorized users are also notified by email periodically when a new billing statement is available online.

What’s on Your Bill

Your eBill shows the charges and credits posted to your student account as of the date it was generated. Charges may include:

  • Tuition and fees
  • Housing (on-campus residence hall charges)
  • Meal plan
  • Student health insurance (must be waived each semester if you have other coverage)
  • Parking permit (if requested)
  • Textbook Rental Program fee (optional funds for textbook and supply purchases)
  • Unpaid balances from previous terms

Charges can change during the semester based on things like course schedule changes, updated financial aid, or added fines (e.g., health center, parking, or library fees).

It’s your responsibility to regularly check your student account and ensure any new charges are paid on time. The most current balance and account activity can be viewed in the Billing and Payments Center by Touchnet.

How to View Your Bill 

App State issues bills electronically. After bills have been generated, email notifications will be sent to student App State email addresses and authorized user preferred email addresses.

Students

  1. Log in to AppalNet Self Service
  2. Go to General Self Service
  3. Click the Student tab
  4. Select Student Accounts
  5. Choose Billing and Payments Center by Touchnet

Authorized Users

Log in at the Touchnet Authorized User Portal with the email and password set up by the student. When authorized users are enabled, an email is received by the authorized user with a temporary password that must be changed upon login.

FERPA Compliance: Authorized user access is granted in Touchnet by the student. In compliance with FERPA, Appalachian State University is not able to provide confidential information pertaining to students unless written consent is provided by the student. This consent is done electronically by the student through the Proxy Access page on Self-Service. Call-in requests for information by a parent or guardian will require the student’s banner id and a Proxy Passphrase assigned by the student when Proxy access is given.  Learn more about FERPA and setting up authorized access. 

Registered Student Billing Information and Deadlines 

Billing and due dates are posted on the Billing and Payment Schedule.

Tuition and fees must be paid (or covered by financial aid, scholarships, or a payment plan) by the posted deadline to avoid class cancellation.

If financial aid is awarded and accepted, it will automatically apply to your bill, but it may not cover your full balance. Log in to your account to confirm that aid or payments are enough to meet your bill by the due date.

Be aware that additional charges (such as fines, unreturned books, or dorm damage) may not appear on the initial billing statement. If these are added mid-term, they are due on the next bill’s due date.

Statements are summaries. For detailed transactions or to make a payment, log into the Touchnet Billing and Payments Center.

Payment Plan Options

Student Responsibilities

Students are responsible for paying all account balances by the last day of class each term.

  • Balances remaining after this date are considered past due.
  • Students who withdraw from the university with unpaid balances are also considered past due.

Past due accounts are handled following the policy laid out by the NC Office of State Controllers. See the Student Accounts Receivable Policy in the App State Policy Manual for more information.

Student Account Holds

Students with unpaid balances from prior terms will not be allowed to:

  • Register for future classes
  • Receive diplomas

Non-Enrolled Student Billing & Collections

Former students with unpaid balances will receive two billing statements. If there’s no response:

  1. A final follow-up letter is sent.
  2. Accounts over $50 may be referred to the State Attorney General.
  3. If uncollected, they are sent to a state-contracted collection agency.

Interest and Late Fees on Delinquent Accounts

  • After two missed payments, interest charges will begin to accrue monthly at a rate set by the State of North Carolina (currently 7% annually).
  • A one-time late payment penalty of 10% will also be assessed.

These charges began on January 31, 2012 in compliance with UNC and state financial policies.

Collection Agencies

Setoff and Debt Collection Acts

  • Unpaid debts of $50+ and more than 90 days past due are reported to the NC Department of Revenue for potential setoff against state income tax refunds.
  • All debts are also reported to the Office of State Budget and Management to identify state employees with outstanding balances.